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SUSAN SNEDAKER

INFORMATION TECHNOLOGY | LEADERSHIP | STRATEGY | OPERATIONS

Are Your IT Service Level Agreements (SLAs) Setting You Up for Failure?

Susan Snedaker

Apr 17

Are Your IT Service Level Agreements (SLAs) Setting You Up for Failure?

Service Level Agreements (SLAs) can be helpful in some IT circumstances, but not all. Determine how and when to use SLAs to manage demand.

About the Author

Susan Snedaker, MBA, CHCIO, CHISL, CDH-E is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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