Susan Snedaker
Apr 5, 2018
A Note From Your Customer
I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also l
Susan Snedaker
Jan 7, 2018
Lean Leader #4 - Think Systematically
What is systematic thinking? Let's start by defining systematic thinking from a Lean perspective. This means looking holistically at a p
Susan Snedaker
Nov 3, 2017
Lean Leader #3 - Constancy of Purpose
In healthcare IT, it often feels like large waves come crashing on the shore from unexpected directions on a daily or weekly basis. The need
Susan Snedaker
Oct 12, 2017
Lean Leader #2 - Respect Every Individual
In healthcare, we talk a lot about respecting our patients, behaving in a respectful manner. We know that things like introducing ourselves
Susan Snedaker
Sep 30, 2017
Lean Leader #1 - Lead with Humility
What exactly does lead with humility mean? Does it mean you behave as if you don't know anything? that you don't have skills and exp
Susan Snedaker
Aug 26, 2017
Starting A Lean IT Journey
Many healthcare organizations have embarked on a Lean journey. Stories of successes as well as stumbles are everywhere. Most of the efforts
Susan Snedaker
Jul 12, 2017
Small Changes Make a Big Difference
It's tempting to "swing for the fences", to try to drive change that will "move the dial" or "change the game.&
Susan Snedaker
Jan 5, 2017
Standardize. Automate. Repeat.
The most fundamental step you can take to improve IT operations is to standardize - whether your objective is Lean or ITIL or ITSM or just p
