Susan Snedaker
Apr 5, 2018
A Note From Your Customer
I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also l
Susan Snedaker
Apr 23, 2017
One Simple Change for Better IT
When we're busy delivering IT services to our organization, we often think of attributes like "better, faster, more reliable",
Susan Snedaker
Oct 2, 2016
My Dog's Healthcare Experience
I had to take my dog to the vet today - she had something wrong with her ear that made her shake her head frequently. Here's a factual...
Susan Snedaker
Sep 24, 2016
Who's Your Customer?
An article in the September/October 2016 issue of the Journal of Healthcare Management titled Who Is a Hospital's "Customer"? [Volume 61,...
